If you discover any unknown mobile number(s) linked to your Ghana Card, it’s important to request for delinking as soon as possible. To do this, you need to contact your service provider immediately.
For individual SIM registrations, you can delink any number from the list of registered numbers you receive after using the shortcode/USSD by visiting your service provider’s customer care shop (not agent) with your Ghana Card. It’s important to note that your service provider will conduct a full Know Your Customer (KYC) process before delinking can be effected.
For business SIM registrations, service providers will release a webpage with a security login since some businesses have over 200 numbers and text messages cannot show all. To delink a number in this case, you must be physically present at the service provider’s office with your Ghana Card.
It’s important to note that a call to your service provider can only prompt them to check your number for you but the delinking cannot be done on the phone. Hence, you must visit the service provider’s office with your Ghana Card before delinking can be done for you.
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