MTN Issues Critical Notice to MoMo Subscribers Regarding Mobile Money Services – Details

NCA Extends Lifeline to Unregistered Mobile Subscribers, MTN Provides Important Message for MoMo Users

The National Communications Authority (NCA) has taken steps to assist mobile subscribers whose services were restricted due to the failure to re-register their SIM cards.

Users still have the opportunity to register their SIM cards and regain access to all services, including Mobile Money (MoMo) wallets. By registering their SIM cards with their Ghana Cards, this process can be easily completed.

In an interview with JoyNews, the Chief Executive of the Chamber of Telecommunications explained that for the approximately 7 million individuals whose mobile money services will be affected, there is a solution. By restoring their SIM cards, they will regain access to their mobile money accounts. However, if restoration is not done, the Bank of Ghana has instructed Electronic Money Issuers (EMIs) to safeguard the funds until users can retrieve them with the appropriate documentation.

It is worth noting that the NCA has not specified a time frame for this restoration process. However, there is a possibility that the NCA may decide to delink and remove access at any time, thereby leading to a permanent loss of access. The only way to prevent this is by registering and obtaining a Ghana Card.

At present, at least nine million SIM cards are unable to make or receive calls, send text messages, or carry out financial transactions due to the failure to re-register. This directive comes from the NCA.

Minister of Communications Ursula Owusu-Ekuful previously announced that all mobile SIM cards were to be re-registered starting from October 1, 2021. Although the initial registration period was extended several times, the final deadline was set for May 31.

While unregistered subscribers without a Ghana Card are unable to make calls or send texts, Dr. Ashigbey assures that once they obtain the cards, they will be able to use the registration short code *404#.

Additionally, the number 400 will be operational as it allows users to check their registration status. This way, users can recover their numbers along with their complete call history when they return with their Ghana Card.

Many mobile network users have flocked to various telecommunications service centers in Kumasi in a last-minute effort to restore their lines.

In conclusion, the NCA’s extension provides an opportunity for unregistered mobile subscribers to re-register their SIM cards and regain access to essential services. MTN emphasizes the importance of following the registration process to avoid any disruptions to Mobile Money transactions and other services.

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